EVOLIVE – REFUND POLICY

Effective Date: October 21, 2026

1. Introduction

Welcome to Evolive. This Refund Policy explains the terms and conditions for refunds related to purchases, virtual currencies, gifts, and payment transactions made through the Evolive application.

By using Evolive and making any purchase, you agree to this Refund Policy and our Terms and Conditions.

2. Virtual Currency (Diamonds and Stars)

Evolive may offer virtual currencies, including Diamonds and Stars, for use within the application.

• Diamonds may be purchased and used to send virtual gifts or access eligible in-app features.
• Stars may be used for eligible in-app activities or features, depending on the application's functionality.
• Virtual currencies are not real money, have no independent cash value, and cannot be exchanged for cash by users.
• Purchased virtual currency is generally non-refundable once successfully delivered and credited to the user's account, except where required by applicable law or the applicable app store's refund rules.

3. Refunds for Failed Payments

If a payment is successful but the purchased Diamonds, Stars, or other eligible items are not credited to your account:

1. Check your payment history and account balance.

2. Allow reasonable time for the transaction to be processed.

3. Contact Evolive Support with your transaction ID, payment receipt, registered user ID, and transaction date.

4. After verification, Evolive may credit the missing items or initiate an appropriate refund, subject to the payment provider's rules and applicable law.

Duplicate charges and verified technical payment errors will be investigated and resolved appropriately.

4. Refunds for Virtual Gifts

Virtual gifts purchased or sent to other users are generally non-refundable once the transaction has been completed.

Refunds may be considered where a transaction was affected by a verified technical error, unauthorized payment, or another circumstance requiring a refund under applicable law or platform rules.

5. Diamonds and Cash Conversion

Evolive does not currently support converting Diamonds or Stars into real-world currency. Virtual balances and gifts must be used according to the features available in the application. This policy does not create a right to cash conversion or withdrawal.

6. Unauthorized Transactions

If you believe that a purchase was made without your authorization, contact the payment provider or app store through which the transaction was processed and notify Evolive Support.

We may request transaction details to investigate the claim. Verified cases will be handled in accordance with applicable laws and the relevant payment provider's procedures.

7. Google Play Refunds

For purchases processed through Google Play, refund requests may need to be submitted through Google Play's official refund process.

Google Play's applicable policies and decisions may determine whether a purchase qualifies for a refund. Evolive does not guarantee approval of any refund request.

For payments processed through other payment providers, the relevant provider's refund and dispute procedures may apply.

8. Non-Refundable Transactions

Except where required by applicable law or platform rules, the following transactions are generally non-refundable:

• Virtual currency successfully delivered to an account.
• Virtual gifts successfully sent to another user.
• Completed and properly processed in-app purchases.
• Promotional or bonus items provided free of charge.
• Transactions completed correctly and used according to the application's rules.

This section does not limit any mandatory consumer rights.

9. Refund Request Procedure

To request a refund or report a payment issue, contact Evolive Support at evolive009@gmail.com and provide:

• Registered Evolive User ID.
• Transaction ID or order number.
• Payment receipt or proof of payment.
• Transaction date and amount.
• A clear description of the issue.

Our support team will review the information and respond within a reasonable period. Processing times may depend on the payment provider, app store, bank, and applicable requirements.

10. Fraud and Abuse

Evolive may investigate suspected fraudulent purchases, payment manipulation, refund abuse, or violations of the application's rules.

Any account-related action will be taken in accordance with applicable law and Evolive's policies. Legitimate refund and consumer rights will not be denied solely because a user submits a valid refund request.

11. Policy Changes

Evolive may update this Refund Policy from time to time. Any updated version will be published through the application or another appropriate official channel, together with its effective date.

12. Contact Us

For questions about refunds, payments, or virtual currencies, contact:

App Name: Evolive

Support Email: evolive009@gmail.com

Official Website: https://www.evolive.co.in

13. Governing Law

This Refund Policy is subject to applicable laws and regulations. Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be waived.

Thank you for using Evolive.